The branding source for government,
non-profit and community-based organizations

For government, non-profit and community-based organizations, competing for market position is just as critical as their private sector counterparts. Strategic branding can help these organizations deliver excellent customer service and community programs that create a powerful image, and translate to funding opportunities, positive public opinion, and private sector donations.
 

Welcome to ELEVATE, the e-Newsletter dedicated to helping government, non-profit and community-based organizations understand how to build an outstanding brand through cost-effective marketing, communications, and customer service strategies. Explore our brand models and valuable resources at www.fullcapacitymarketing.com.

Winter 2010

Marketing Column - 2010 National Workforce Development Campaign: Partnership with the News Media
Marketing Strategy - Cause-related Marketing - Strategies with the News Media
Innovation in Action - Minds That Manufacture - Initiative Launches in Greater Charlotte Region
Marketing Training - Social Media Tools Webinar Series
Marketing Poll - Responding to Customer Feedback
Ask the Expert - Using Social Media for Website Optimization





2010 National Workforce Development Campaign: Partnership with the News Media


The National Association of Workforce Boards (NAWB) represents business-led Workforce Investment Boards (WIBs) across the country that plan and oversee state and local workforce development and job training programs. These WIBs are comprised of public and private sector members who provide strategic direction and oversight of local workforce funding in their communities.

NAWB is undertaking a national campaign to raise awareness about the work of the Boards and how they are helping get America back to work.  NAWB CEO Ron Painter said, "There's no doubt that the economy and stimulus funding have put workforce issues ‘front and center' with the news media. However, WIBs are often so busy with their strategic workforce initiatives that they forget to tell their important story of how their work impacts the lives of so many throughout the country." The national  campaign is intended to educate America about the many no-cost resources available through the nation's workforce investment system.

Full Capacity Marketing, Inc. (FCM) has partnered with NAWB on marketing their cause of workforce development through the design and implementation of a national campaign.  FCM's CEO/President Celina Shands Gradijan said, "NAWB's mission of workforce development is a critical component to the nation's economic recovery.  But, there has not been a concerted effort to date for all of the WIBs across the country to tell their important story and how their work and services support the economic growth in America."

The campaign called USA Is Working will be launched in 2010.  FCM will design a campaign Website with key messages about the network of WIBs, and WIB media stories from across the country, along with links and resources for job seekers and laid off workers.  FCM is designing a special Intranet section of the site where WIBs can get personalized technical assistance in building great media stories and have access to the campaign's toolkit.

Painter said, "USA Is Working will provide our WIBs with consistent communication messages to tell our story and provide a mechanism to build the WIBs' capacity and expertise in storytelling.  These stories are critical in shaping policy around workforce development issues that our country is facing."

Stay tuned for the launch of the campaign's Website - www.USAisWorking.org.  To submit media stories about your WIB, or for more information about the campaign, contact Celina Shands Gradijan at Celina@FullCapacityMarketing.com.  Check out our special workshop at the NAWB Conference to your build capacity to better tell your story.



Cause-related Marketing - Strategies with the News Media


In the "The Ten Commandments of Cause-Related Marketing", Kurt Aschermann, Chief Marketing Officer and Managing Director Corporate Opportunities Group, Boys & Girls Club of America (B&GCA) described cause-related marketing (CRM) as "a partnership between a for-profit and a nonprofit where each has something to offer the other, and both realize a benefit". 

This strategy has been used to promote awareness and value for both the non-profit and the for-profit company with great success.  The
2009 IEG Sponsorship Report predicts that in 2010, cause marketing will be the fastest growing category of sponsorship spending with corporate cause sponsorship rising to 6.1% to hit $1.61 billion for the year (or about 9% of all sponsorships monies spent).  Perhaps even more important, the 2008 Cone Cause Evolution Study found that 79% of those surveyed would switch to a brand associated with a good cause, assuming price and quality are about equal, making cause-marketing a smart strategy for corporations.

What does that mean for non-profits in 2010?  It demonstrates that businesses are looking to align with good causes to build their brand and highlight their good corporate citizenship; these businesses include news media stations.

Full Capacity Marketing, Inc. has utilized this highly effectively strategy in building relationships and partnerships with the news media to champion a specific cause. President/CEO Celina Shands Gradijan said, "The news media are viable cause-marketing partners in building awareness around a non-profit or government agency's mission."  For example, City and County workforce investment boards in the Cleveland region successful partnered with The Cleveland Plain Dealer to raise over $90,000 in sponsorship monies to host a workforce summit that built collaborative partnerships, and improved brand awareness of the organization from 14 to 46 percent.  Another example is Virginia's Workforce Development Month. For one-tenth the cost of customary campaigns, local workforce investment areas hosted 29 public relations events across the state that attracted over 7,600 participants, and increased awareness about the workforce system from 20 to 47 percent among Virginia businesses.

There are several key factors to consider when building a cause-related marketing partnership with the news media.  

 



Minds That Manufacture - Initiative Launches in Greater Charlotte Region

The Centralina Economic Development Commission identified the adoption of advanced manufacturing technologies as a priority for the greater Charlotte regional economic development. The region currently has over 2,700 manufacturing firms, the largest concentration of manufacturing in the North Carolina.

Supported by a grant from the
Economic Development Administration and investments from equity partners, the CEDC has released a feasibility analysis for the development of Advanced Manufacturing Facilities in the Centralina region.

Goals of the proposed facilities included:

•    Creating and sustaining advanced manufacturing resources that will serve targeted small and medium sized manufacturing enterprises in the Centralina region, providing expertise and support to innovative enterprises in a targeted sector.
•    Encouraging the continued growth and prosperity of manufacturing firms in the region and employ innovative technologies and advanced manufacturing processes to compete in a global market.
•    Developing highly specialized niches in the regional manufacturing sector.

To support these goals,
Full Capacity Marketing, Inc. (FCM) was hired to develop a brand strategy that could assist the stakeholders in building a presence for the region around its innovations in advanced manufacturing.  FCM facilitated several strategy sessions with stakeholders to develop communication elements that would achieve these goals. These elements included:

•    Identification of regional assets and strengths
•    Identification of regional innovations in advanced manufacturing
•    Identification of the initiative's products and services
•    Stakeholder and customer market identification
•    Primary & secondary research
•    Development of Initiative Name & logo
•    Tagline (positioning and differentiation)
•    Mission/vision statements
•    Value propositions
•    Key messages for each target audience

The most unique value proposition that emerged was the initiative's ability to connect regional advanced manufacturers with colleagues to share information, with suppliers and with local opportunities for growth.  This led to the initiative's brand platform:

Initiative Name: Minds That Manufacture


Initiative Tagline: Connect, Invent, Thrive

Mission: Our public and private partners collaborate to connect advanced manufacturers with resources, tools and innovations to help them connect - invent - thrive.

The culmination of the group's efforts was a recently-launched Web portal which boosts resources and information about the region's business climate, available incentives, sites, financing and workforce and education, along with skills training through their Advanced Manufacturing Centers, a comprehensive searchable business directory and industry-specific reports and publications.  The new site can be visited at
www.MindsThatManufacture.org


  1. Your first point of contact with the news media should be through sales and marketing.  
  2. Understand that this team must sell advertising and make a profit. They can't give it all away, but they can leverage production and other costs to build a campaign.
  3. In building a proposal, research and understand what causes the station has supported in the past, the length of their campaigns and the type of partnerships.
  4. Set clear parameters for the campaign and what your role/support will be.
  5. Develop specifics of what the media's role will entail.
  6. Outline the value proposition for the station's participation - - specifically why your mission and cause is relevant and critical to the community, and how the station will benefit as the cause's champion.
  7. Listen to their goals and objectives in your first meeting and make sure the proposal is structured in a manner to add value and meet their needs.  For example, can you provide contacts that may support your campaign through sponsorships or promote a discounted advertising schedule to your current customers as part of the campaign to build their profit?
  8. Ask what goals they would need to achieve in order to make the campaign a success.
  9. Develop a collective scorecard that demonstrates how both teams are meeting their campaign goals.
  10. Create a project plan to manage all partner responsibilities and have checkpoints along the way to celebrate milestones and successes.

Do you want to build on your existing media relationships and turn them into a CRM campaign?  Contact us for more information.




Marketing Training: Webinars, Conferences, Training Events

Webinar Series:

Using the Social Web to Convene and Lead
 Virtual Tools for Workforce Organizations



Are you ready for new ways to communicate in a digital environment? Move beyond static Web sites and tap into social networks and other online conversational tools, to position critical workforce issues and build relationships with business and industry leaders and funders. This Webinar takes the mystery out of the social Web - blogs, reputation aggregators, e-communities and social networks - and gives participants a clear roadmap for using Web-based strategies to carry out the core functions of their organizations.

Starts April 1, 2010. Sign up now at www.FullCapacityMarketing.com/WEBINARS


NAWB 2010 Conference
2010 National Workforce Development Campaign: Partnership with News Media


Sunday, March 7, 2010, 12:30 PM - 2:30 PM
Meeting Room 12
 
There's no doubt that the economy and ARRA funding have put workforce issues "front and center" with the news media.  How do you leverage these trends to capture the support of the news media and build community awareness and interest in your workforce initiatives?  Join NAWB's 2010 National Workforce Development Campaign to tell our powerful story in how our system impacts the lives of so many across the country. This master session covers innovative strategies, processes and successful workforce case studies in using the news media effectively through Web-based tools, cause partnerships, social media, campaigns, stories and events.  Don't miss this opportunity to get your WIB in front of the news media as part of our National Campaign and garner the support and attention it deserves.

Celina Shands Gradijan - President/CEO
Full Capacity Marketing, Inc.





Responding to Budget Challenges in 2010

With many State budgets in crisis, and the economy affecting non-profits across the country, what are the strategies that you are using to effectively leverage your dollars in 2010? Click here to take our poll. 

 


Social Media and Website Optimization

Q: "How can I use social media tools to improve our search engine rankings for our Website?"

A:  Put a search term such as "composting" or "donation" into the Google search bar and you'll notice that the top results are often videos, physical locations (on a nearby map) and real-time news.  The results garnered by searching via engines is no longer just about Search Engine Optimization--there are multi-media categories bringing in high ranking results, which means "eye balls and clicks".

Social media tools and the companies that run them play a large part in where search engine placement is heading.  Fortunately for end users, the social media companies (like Facebook, Twitter, FourSquare and YouTube) have special partnerships with search engine companies--meaning data that you've stored and permitted them to annex in search engines is clearly translated to the engines.

Blog articles, which typically fare well in search engines due to their keyword-specific nature, Facebook Fan Pages, LinkedIn profiles, and Twitter Tweets all register with the search engines.  Changing your thinking from "search engine visibility" to the more comprehensive "online visibility" will help guide your efforts in developing a holistic approach to what you offer clients, partners and your community.  

Perhaps even more of a sign of things to come, just last month Google launched their "real time" search function--instantly pairing searches with relevant Tweets, posts and status updates.  By spreading the word about how important these tools are to your organization, and empowering your team to consistently reference ongoing activities, successes and calls-to-action, you'll be able to take the greatest advantage of technology that continues to hurdle forward.

And of course, don't forget to add a link back to your Web site in blog posts, tweets and your Facebook Fan page.

Have a question?  Contact us below.




Contact Us

Full Capacity Marketing, Inc.
3525 Del Mar Heights Rd. #296
San Diego, Ca 92130
Phone:  (858) 793-6694  (858) 793-6694
Fax: (858) 793-1728
www.fullcapacitymarketing.com
info@fullcapacitymarketing.com